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Backend services that grow with your volume

Each service has clear responsibilities — what VENDES handles and what stays with you — so everyone knows how the operation runs.

Dropshipping Support

Backend support for sellers who want to sell without managing their own packing and dispatch area.

Who it is for

Starting sellers who want a structured backend from day one
Sellers testing products before committing to large stock
Social and live sellers who need orders processed consistently

What VENDES handles

Receiving and processing orders through the agreed workflow
Picking, packing and parcel preparation
Coordinating parcels for courier handover
Updates through the agreed communication channel

Client is responsible for

Marketing, selling and customer communication
Accurate and complete order details
Product decisions and pricing

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Order Fulfillment

Day-to-day order processing — from order receipt to parcels ready for dispatch.

Who it is for

Growing sellers whose order volume is outgrowing their home setup
Businesses that need consistent daily processing

What VENDES handles

Order intake based on the agreed cut-off and format
Picking items from stored inventory
Packing, labeling and parcel preparation
Endorsement of parcels for courier pickup

Client is responsible for

Submitting orders on time and in the agreed format
Maintaining sufficient stock with VENDES
Handling buyer inquiries and after-sales

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Warehousing

Storage space within the 927 SQM VENDES facility for your fulfillment inventory.

Who it is for

Sellers who no longer have space for stock at home or in the office
Brands needing a storage point close to fulfillment operations

What VENDES handles

Receiving inbound stock based on the agreed process
Organized storage and location assignment
Basic stock handling and housekeeping

Client is responsible for

Delivering stock with clear item lists
Product quality, compliance and labeling requirements
Insurance arrangements where applicable

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Inventory Management

Inventory recording and monitoring so you know what is available for fulfillment.

Who it is for

Sellers with multiple SKUs or variants
Businesses that need regular stock visibility

What VENDES handles

Recording inbound and outbound stock movements
Periodic stock counts based on the service arrangement
Flagging low or discrepant stock to your account representative

Client is responsible for

Planning replenishment and purchasing
Reviewing and confirming stock reports

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Packing & Parcel Preparation

Careful packing and parcel preparation following your agreed packaging standards.

Who it is for

Sellers who want consistent, presentable parcels
Brands with specific packaging or insert requirements

What VENDES handles

Packing according to agreed materials and standards
Including inserts or freebies when supplied and agreed
Labeling and sorting parcels for dispatch

Client is responsible for

Supplying branded materials or inserts, if any
Defining packaging requirements for fragile items

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Logistics Coordination

Coordination with courier partners for parcel pickup, handover and follow-ups.

Who it is for

Sellers who want one point of contact for courier concerns
Businesses using one or more courier arrangements

What VENDES handles

Scheduling and endorsing parcels to the courier
Following up parcel concerns based on the service arrangement
Coordinating returned (RTS) parcels back into the process

Client is responsible for

Choosing or confirming the courier arrangement
Courier account terms where the client uses its own account

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COD Processing Support

Support in monitoring cash-on-delivery parcels and reconciling remittances per agreement.

Who it is for

Sellers relying on cash-on-delivery orders
Businesses that need organized COD reconciliation

What VENDES handles

Monitoring COD parcel status from available courier information
Preparing statements of account (SOA) per the agreed schedule
Coordinating payout processing based on the service arrangement

Client is responsible for

Reviewing SOAs and raising concerns promptly
Agreeing on payout schedules and fees in the service agreement

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E-Commerce Fulfillment Support

A combined setup that brings warehousing, fulfillment and coordination together as you grow.

Who it is for

Established e-commerce businesses needing added capacity
Brands selling across several marketplaces and social channels

What VENDES handles

A recommended setup based on your volume and channels
End-to-end processing from stock to courier handover
Regular operational review as volume changes

Client is responsible for

Sharing forecasts, campaigns and expected volume peaks
Marketplace and store account management

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Supported selling channels

We can support operations connected to the channels below through an agreed order workflow. We do not claim direct platform integrations unless they are specifically set up for your account.

Shopee
Lazada
TikTok Shop
Shopify
Pancake POS
Live Selling
Facebook
Social Commerce

Ready to make your operations easier?

Tell us about your business, and let’s identify the right backend support for your current stage.

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